antler luggage FAQ

Minor zipper issues can sometimes be remedied at home. If the zipper pull has come off, or if the teeth have come apart, you may be able to fix it with some DIY methods. However, significant damage or a completely broken zipper may require professional repair. If your luggage is still under warranty, contact Antler before attempting to fix it yourself, as DIY repairs might void the warranty.

Antler products typically come with a warranty that covers manufacturing defects. The length and terms of the warranty can vary depending on the product. It’s common for Antler to offer a 10-year warranty on many of their hard and soft-sided luggage pieces. Be sure to check the specific warranty information for your product upon purchase.

Whether or not Antler luggage can be taken as carry-on depends on the size and dimensions of the specific case in question and the airline you’re flying with. Antler offers a range of cabin-sized luggage that is designed to meet the carry-on requirements of many airlines. Always verify with your airline before traveling as regulations can vary and may change.

Instructions for setting or resetting locks on Antler luggage vary by the type of lock (combination or TSA lock). Typically, the luggage comes with instructions for setting the lock. If you’ve lost these, many brands offer instructions on their website or you can contact their customer service for assistance.

While Antler luggage is designed to be durable and resistant to normal travel conditions, not all models are fully waterproof. Hardshell luggage may offer better protection against rain and spills compared to soft-sided options. Avoid exposing any luggage to heavy rain or standing water. Check product specifications for details on water resistance.

To clean your Antler luggage, start by using a soft, damp cloth to wipe down the exterior. For hardshell cases, mild soap and water can be used for tougher stains. For soft-sided luggage, check if the fabric is washable and use appropriate fabric cleaners. Avoid harsh chemicals. For specific cleaning instructions, refer to the product care information provided with your purchase.

The contents of carry-on luggage are primarily regulated by airlines and security agencies like the TSA, rather than luggage manufacturers. You should ensure that all items packed in your Antler carry-on luggage comply with the restrictions set forth by the airlines and any international or domestic security regulations. Prohibited items typically include liquids over a certain volume, sharp objects, flammable items, and more. Always check the latest guidelines before you pack for your flight.

To make your Antler luggage stand out, you might add a distinctive luggage strap, a colorful luggage tag, or even use a luggage cover with a unique design. Some travelers also tie a ribbon or use a special sticker to make their bags easier to identify on the baggage carousel.

Replacement parts for Antler luggage, such as wheels, handles, or locks, may be obtained through Antler’s customer service or specified repair centers. The availability of parts can depend on the model of your luggage and its age.

If you’ve purchased your luggage directly from Antler’s website, you should receive a confirmation email with tracking information once your order is shipped. If for some reason you haven’t received this, contact Antler’s customer service for assistance.

To choose the right size Antler luggage, consider the length of your trip and what you need to pack. For short trips, a cabin-sized bag might be sufficient. For longer journeys or if you need to pack more items, a medium or large checked bag might be more appropriate. Check the luggage capacity, which is typically listed in liters, along with the dimensions, to ensure it meets both your packing requirements and any airline size restrictions.

 

Antler often offers luggage sets that include multiple pieces of varying sizes. These sets can provide a cost-effective solution for travelers who need a collection of luggage for different types of trips and can also ensure that all your luggage pieces match in style and color.

Many luggage manufacturers are making efforts to produce eco-friendly products. Antler may offer products made from sustainable materials or designed to be long-lasting to minimize environmental impact. Check their current product line and commitment to sustainability for more specific information.

If your Antler luggage is damaged during travel, you may be covered by your warranty, depending on the nature and cause of the damage. Contact Antler’s customer service for guidance on how to proceed with a repair or replacement claim. If the damage occurred due to airline handling, report the damage to the airline before leaving the airport, as some airlines have time limits on when damage reports can be filed.

Some luggage brands, including Antler, may offer personalization options such as monogramming or luggage tags. Check on the Antler website or inquire with their customer service to see if they provide such services and how you can personalize your purchase.